Shipping policy

Welcome to Juniper & Stone! We’re so glad you’re here. Below is everything you need to know about how shipping works for our boutique.

📦 Order Processing Time

Most of our items are dropshipped directly from our trusted suppliers. Because of this, processing times can vary.

  • Processing time: 2–7 business days

  • Orders are not shipped or delivered on weekends or holidays

  • During high-volume periods (sales, holidays, launches), processing may take slightly longer

You’ll receive a confirmation email once your order is placed and another email with tracking information once your order ships.

🚚 Shipping Times

Shipping times depend on the item and supplier location.

  • Estimated delivery: 7–21 business days after processing

  • Some items may arrive sooner, while others may take the full timeframe

  • If your order contains multiple items, they may ship separately and arrive in different packages

Please note: delivery times are estimates and not guaranteed.

🌎 Shipping Locations

We currently ship to:

  • United States

(If you plan to add international shipping later, this section can be updated.)

📍 Address Accuracy

Please double-check your shipping address before completing your order.

  • We are not responsible for orders shipped to incorrect or incomplete addresses

  • Orders returned due to address errors may require additional shipping fees to resend

⏳ Delays

Shipping delays can happen due to factors outside of our control, including:

  • Weather conditions

  • Carrier delays

  • Customs or supplier issues

We appreciate your patience and understanding. If your order seems delayed beyond the expected timeframe, please reach out to us.

📦 Lost or Missing Packages

Once an order has been shipped, responsibility transfers to the carrier.

  • If tracking shows delivered but you have not received your package, please contact the carrier first

  • If your package appears lost in transit, contact us and we’ll do our best to assist

💸 Shipping Costs

  • Shipping costs are calculated at checkout (if applicable)

  • Any customs duties or taxes (if added in the future) are the responsibility of the customer

🔄 Returns & Shipping

Please note:

  • Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect

  • Shipping fees are non-refundable

For full details, please see our Returns & Refunds Policy.

💌 Questions?

We’re always happy to help!

📧 Email us at: juniperandstoneboutique@gmail.com

Thank you for supporting our small business 🤍 We truly appreciate you shopping with Juniper & Stone.